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How ScanSureX works
Short answers to the questions patients ask most, service by service. Each section links to the full step-by-step guide.
52 answers
Getting started
Signing in, your account, and who can see what.
Emergency QR
Full guideA scannable card that tells a doctor what matters when you cannot speak.
AI Health Vault
Full guideUpload reports, get them read and summarised, and reviewed by a doctor.
Booking scans (MRI, CT, X-ray, ultrasound)
Full guideFind a centre, compare prices, book a slot, collect the report here.
Lab tests
Full guideChoose the test first, then the lab that runs it.
Doctor consultation
Full guideBook a doctor, talk by video, get a signed prescription.
Prescriptions
Full guideEvery prescription written for you, in one place.
Medicines
Full guideOrder medicines from a licensed pharmacy, delivered or collected.
Nursing care at home
Full guideA qualified nurse at home, by the hour or by the day.
Medical equipment rental
Full guideBeds, oxygen concentrators, wheelchairs and more, delivered.
Plans, credits and billing
Full guideWhat you pay for, and where to see it.
Privacy and your data
What we keep, what leaves the platform, and your rights.
Still stuck?
Every service page has a full guide with the exact steps, and your Orders page shows the state of anything you have booked or bought.